Refund policy
Refund Policy
Refund Policy for Cozy Sanctuary Press
Effective Date: 08/28/2025
💸 Refunds & Replacements
📚 Printed Books & Journals
All our printed books are made to order, meaning each copy is created specifically for you. Due to this custom process, all sales are final once an order is placed.
If your order arrives damaged, misprinted, or incorrect, we’ll gladly send a free replacement right away — no hassle, no extra cost.
Please contact us within 30 days of delivery with your order number and a brief description or photo of the issue so we can make it right.
💻 Digital Downloads
Due to the instant-access nature of digital products, all digital sales are final and non-refundable once your file has been delivered or downloaded.
If you experience a problem with your download — such as a missing file, broken link, or delivery issue — please contact us and we’ll ensure you receive a working copy of your purchase.
📝 Additional Notes
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Orders that include both digital and physical items may receive separate delivery confirmations.
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We do not currently accept returns for change of mind or ordering errors, but our team is always happy to assist with any questions before purchase.
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If your order arrives with any issue at all, please reach out — we’ll always do our best to help.
✅ Summary of Your Protection
| Product Type | Refunds Accepted? | Replacements? | Notes |
|---|---|---|---|
| Printed Book / Journal | ❌ No refunds (custom print) | ✅ Yes (damage, misprint, incorrect item) | Must report within 30 days |
| Digital Download | ❌ No refunds | ✅ Replacement file (if corrupted/missing) | Instant delivery, no returns |